SHIPPING & DELIVERY
We use UPS as our shipping carrier.
We use top of the line industry packaging and dry ice to make sure your meat arrives in great condition. Dry ice is usually gone by the time your package arrives to you, but if the dry ice is remaining, do not touch with bare hands and never put it in the freezer. Leave it in the empty shipping box to finish sublimating.
Our meat boxes usually arrive in 48 hours or less (sometimes in as little as 24 hours!). Delays sometimes occur that are outside of our control. In the vast majority of cases, delays do not cause any spoilage.
Your meat will arrive frozen, partially frozen, or ready to eat. The USDA confirms that meat that is cold to the touch (colder than refrigerator temp.) can be eaten safely and can also be refrozen safely.
Please contact us ASAP if you encounter a problem with your meat delivery, otherwise due to the perishable nature of our products we do not offer returns.